Frequently Asked Questions
All prices shown online at www.thakoon.com are reflected in USD dollars.
Click into your selected product, select a size and color and click on ‘Add To Bag.’ A number will appear at the top right screen to indicate the number of items currently saved. If you’re on a desktop, you can hover the mouse over the shopping bag icon to see your contents at any given time. Select ‘checkout’ or ‘view bag’ to edit your desired quantity. Click ‘Checkout’ and follow our easy online instructions to complete your order. If you encounter any problems, reach out to us at firstname.lastname@example.org and our staff will gladly handle your enquiry.
We will gladly accept returns post marked within 10 days of receipt. Merchandise eligible must be in its original condition, with all hang tags and care labels attached. Merchandise which has been worn, altered or damaged is not returnable. Please allow 14 days for a refund from the time your return is received by our Distribution Center.
Easy as 1, 2 3, Thakoon keeps you regularly updated, offering complete transparency on our current and upcoming releases. Our Designer to Doorstep concept allows each item to be readily available with the click of a mouse, whereby a specified time frame is indicated on the site to ensure you can secure the style you want before they sell out.
We are readily available 24 hours a day, 7 days a week at email@example.com to answer any questions you may have. You will receive a reply within 48 hours.
Once you land on the payment page, your html URL will change from http to https with a padlock icon that ensures a secure connection to fulfill your order. This SSL technology encrypts and protects data. Your payment details will not be stored and fraud prevention is carried out on all orders to ensure your purchases are safe and secure.
We accept Visa, MasterCard, American Express worldwide, and Diners Club. Apple Pay can also be used in store and on the native iOS app, along with standard cash in person at our flagship store.
We currently only accept credit cards with billing addresses in countries we ship to. Click HERE for a full list of countries we ship to.
Yes! Once your order has been shipped, you will receive a confirmation email containing a Tracking Number and link to follow its progress. A separate unique order number is also provided for our Thakoon team’s own records to follow up with.
After purchasing, you will receive a confirmation email sent to the provided email address with a unique order number. Alternatively we can track your order on your behalf, just contact us at firstname.lastname@example.org and our team will gladly handle your enquiry.
Once the item has been dispatched to your chosen shipping location, you will receive a second email with a Tracking Number for your records.
All international orders are currently shipped via Delivery At Place (DAP). The listed product prices shown on your order page are exclusive of import duties, customs and local sales taxes incurred by the chosen shipping destination of import. Recipients are liable for all aforementioned levied fees; payment of these is necessary to release your order from customs on arrival. Please contact FedEx for more details.
As of now, an order cannot be canceled or modified once it has been placed. The product can only be returned, please see www.thakoon.com/returns for more details.
No. Orders can only be placed directly through us online at www.thakoon.com or at our 70 Wooster Street Flagship, New York.
We will gladly accept returns post marked within 10 days of receipt. Please see our Shipping Options.
A pre-paid shipping label is included in your original package. Should you lose it, please contact email@example.com to resend the label via email.
Visit www.thakoon.com/returns and follow the guide to begin your return.
Exchanges are not accepted. Please place a new order if you would like the same item.
We will gladly accept returns post marked within 10 days of receipt. Merchandise eligible for return must be in its original condition, with all hang tags and care labels attached. Merchandise which has been worn, altered or damaged is non-returnable and non-refundable.
Your refund is dependent on the return shipping method and country of origin. The value of the merchandise itself will be refunded in full. Taxes are refundable for US and Canada only.
Merchandise eligible for return must be in its original condition, with all hang tags and care labels attached. Merchandise which has been worn, altered or damaged is non-returnable.
Please allow 14 days for a refund from the time your return is received. Refunds will be issued to the original credit card used to place the order for merchandise that complies with our RETURN POLICY.
Please see our SHIPPING OPTIONS for a list of countries we currently ship to.
We offer a number of shipping options, ranging in delivery time and cost. Shipping cost may vary, depending on the destination and the shipping method you select. Click here to review all options available.
No. We can only ship to a valid street address as orders require a signature to confirm the safe receipt of the purchase(s). Your order will not be delivered if it is addressed to a P.O. box and will require a correction charge for the change of address. This fee is levied by the delivery company.
Yes. At the checkout page of Shipping Address (Step 1) simply enter the name of the hotel you are residing, the hotel address, your name and your contact number. Your order will be delivered to the front desk only.
No, orders will have to be placed separately for each individual destination.
The date of delivery may vary due to carrier shipping practices, shipping location and method, and the items ordered. Products may also be delivered in separate shipments.
Delivery times are estimates and are to be used as a guide only. These commence from the date of shipping and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order in the next business day (Monday to Friday, except holidays). Orders are not shipped on the weekends (Saturday & Sunday) and public holidays.
To ensure your package is received in the fastest way, we recommend shipping to a commercial address.
Insurance charges cover theft and accidental damage during transit from our warehouse to your destination shipping address.
Yes, orders require a signature to confirm the safe receipt of the purchase(s) and to remove the package from insurance coverage.
You can search via category. For desktop users, click on ‘Shop’ on our top menu bar and select the product category from the left navigation bar. For mobile users, select the product category from the side menu bar.
Or, if you know what you’re looking for, you can type in a keyword in our search bar. Look for the magnifying glass icon at the top center or top right corner of your screen. Happy shopping!
Should your item be out of stock, you will be prompted to add your name to the waiting list. A confirmation email will be sent to let you know that we have received your request. As soon as your item comes back in stock, we will notify you via email.
An item cannot be repaired or exchanged, however can be refunded within 10 days of receipt. Please return the item(s) to us either via a pre-paid shipping label or directly to the store. See www.thakoon.com/returns for more details.
Please place a new order if you would like the same item.
Customers are advised to check their order thoroughly upon receipt to avoid disappointment.
No, our prices are designed to reflect the best value and quality of Thakoon’s styles with instant access. We offer styles straight off the runway, with limited quantities sold during limited time frames, which means no sales.
Your order will be shipped in a corrugated cardboard box with an interior adhesive strip for reuse during returns. Your item(s) will be wrapped in our signature tissue paper for added protection.